Hello, my name is Allan Ross, Operations Director for Hospice-On-Call which is a hospice specific triage call center. We are an auorthoty in hospice and home care telephone triage coast-to-coast. We help hospice and home care companies handle there after-hour and weekend staffing for phone triage as one way to alleviate staff burn out and apply resources to support growth.

I am doing a guest post for Kurt’s Blog to share with you ways a triage call service can bring value to your organization and help support your growth efforts. We do this by helping hospice and home care companies build there infrastructure to support growth. Hospice-On-Call’s value propositions to a hospice and home care company are as follows:

1. Help alleviate staff burn-out by preventing staff nurses from having to take call. This allows the organization to focus these precious resources of patient care and growth related activities.
2. The Hospice-On-Call staff are invested in making sure a complete and thorough triage assessment is done before any actions are taken, i.e. sending a runner out to the patient, suggesting an Emergency Department visit, etc.
3. Lower utilization of resources by better management of patient /family calls.
4. Help reduce inappropriate re-admissions to hospitals. We all know how important inappropriate re-admissions. We help you stay in “good-standing” with these key referral sources.
5. Assist improve outcome measures, i.e. satisfaction measures, etc.

These five value propositions help strengthen the organizations over all operation which assist create a culture of growth and the needed infrastructure to support servicing more people and growing!

Positive growth occurs when an organization has a solid productive base of nurses which is the back-bone of any hospice and home care company. HOC partners with hospices and home care agencies to help maximize the use of precious resources so your organization has the best opportunity to serve more patients, increase market share and strengthen profitability.

I hope this post provides some food for thought as you look for way to gain a competitive edge, strengthen your quality outcomes and service more people in need. If you would like to learn more about how HOC can support your organization, drop Kurt a line here.

Best Regards,

Allan